NDL Driver Training Norwich

Terms and Conditions


Our privacy policy- We do not store credit card details nor do we share customters details with any 3rd parties.


The following terms and conditions represent the basis upon which driving lessons and courses are offered to you by your NDL instructor. Please note the contract for service is between yourself and your NDL instructor.

A. Our privacy policy - We do not store credit card details nor do we share customters details with any 3rd parties.

1. General Conduct

The NDL instructor is bound by a professional code of conduct. Your NDL instructor will be courteous, polite, tidy and punctual. He will also behave in a professional and ethical manner at all times. Your NDL instructor’s vehicle will be well maintained, clean and tidy. The vehicle used by your NDL instructor is fitted with dual-controls. The vehicle is of course fully insured for driving tuition. Your NDL instructor will not use your lesson time for any other form of business, personal or otherwise.

2. Qualifications

Your NDL instructor will be fully licensed by the Driving Vehicle Standards Agency (DVSA).

3. Course Materials

Please note study materials are included with some of the driving courses, but may be bought separately. You can purchase a number of study books/DVDs/on-line theory membership from the NDL website or directly from your NDL instructor.

4. Driving Licence and Eyesight

As a learner, you must hold a current, valid photo card driving licence (provisional or full) or and theory test and hazard test certificate, which must be produced on your first lesson. Your NDL instructor will check that you can read a number plate at a distance of 20.5 metres(with glasses if normally worn).

5. Punctuality

In your own interests, you are advised to be punctual for your lesson appointments. Your NDL instructor would normally wait for a maximum of 30 minutes before the lesson/course would be abandoned and the fee due for payment. A reciprocal waiting time may become necessary if your NDL instructor is delayed due to unforeseen circumstances. Any lesson time lost as a result of the latter would be made up by your NDL instructor either at the end of the normal lesson time if possible or at a later date.

6. Payments

Please note payments for hourly lessons can be made on the day of the appointment by cash or cheque however full payment must be received before the end of tuition. For intensive courses, a 50% deposit or the full course fee (if the course start date is within 4 weeks of the booking date) is required. Trailer Training courses must be paid in full 14 days before course.

Please note the deposit or any subsequent training fees paid are not refundable in the event that you decide to cancel the training once the booking has been accepted by your NDL instructor. At this point a binding agreement is made between yourself and your NDL instructor. This does not in any way affect your statutory rights to be provided with the goods and services you have bought (please see term 12). Please also note that a full refund will be given if your local NDL instructor is unable to meet any requirements.


1. The course\test booked is for the date and time agreed on initial booking and as confirmed in a text message or by E-mail by us and may be cancelled within the first 7 days from the date of this. Confirmation in writing to NDL by E-mail to julian@norwichdrivinglessons.co.uk. In any event this notice must arrive before the course start date with 14 days notice.Under Distance Selling Rules any course that begins, by agreement, before the end of the cooling off period cannot be cancelled.

1A. After the period in 1 above you cannot move or cancel the course and/or DVSA test fee without full loss of fee, except where 14 days notice is given in the form of an E-mail to julian@norwichdrivinglesson.co.uk. 1b any course and test training will require a deposit of £115 on booking and full payment of course within 14 days of booking, when courses and tests are booking with less then 14 days notice payment must be paid in full at the time of the booking.

7. Lesson Postponement

Vehicle Training or intensive courses can only cancelled with 14 days notice or with permission of your NDL instructor.Your NDL instructor reserves the right to postpone lessons if he or she feels that the weather or road conditions are unsuitable or dangerous. Your NDL instructor cannot be held responsible for any costs incurred as a result of him or her having to postpone any lessons, for whatever reason.

8. The Driving Test

a) Bookings

Driving tests can be booked by you or your NDL instructor. If you book your driving test, please ensure you quote your NDL Instructor’s ADI number. Driving test bookings always take priority over other lessons. Therefore, your lesson may be postponed to allow for someone else’s driving test and vice-versa. Changes to lesson bookings as a result of this will be notified immediately. All DVSA test booking must be paid for before entering the cancellation period. Test appointments must be notified to your NDL instructor as soon as they are known, otherwise he cannot guarantee to provide a vehicle for the test.

b) Use of the vehicle

In the interests of customer and public safety, your NDL instructor reserves the right to withhold the use of a car for your driving test if, in their opinion, your driving is actually or potentially dangerous.

c) Test cancellation

Three clear working days notice of cancellation or postponement is required by the DVSA. Failure to provide the required notice will result in the loss of your test fee. Your NDL instructor cannot be held responsible for any postponement or cancellation of tests by the DVSA. However, he will do all that is possible to book another test as quickly as possible and to help you to reclaim expenses from the DVSA. The Driving Test remains the responsibility of the Pupil at all times.

d) Free B+E and C1 , C1+E retest

NDL will give the failed candidate 2 hrs tuition/test at a time and day arranged by NDL, the candidate MUST pay the DSA retest feet. Retest must be taken within 8 week of failed B+E test, the offer is only available to candidates who pick the course that best describes their ability to drive and has the free retest listed, Non transferable. In the interests of customer and public safety, your NDL instructor reserves the right to withhold the use of a car and trailer for your B+E driving test if, in their opinion, your driving is actually or potentially dangerous. This offer can be removed with notice at any time.

9. Comfort and Safety

In the interests of comfort and safety, you are advised to wear suitable footwear and clothing which does not restrict movement. You must also take note of any medication that you are taking that may affect your ability to drive safely and advise your instructor accordingly before taking any lessons. All safety equipment must be use on the training and test.

10. Complaints

In the event of a complaint all efforts must be made to resolve the problem directly with your NDL instructor. However, please do not let a problem linger. If you feel dissatisfied with the resolution of your complaint, you may contact the DSA for advice and help.

11. Your Statutory Rights

Nothing in these terms and conditions will reduce your statutory rights relating to faulty or misdescribed goods or services provided. Your NDL instructor has a statutory obligation to provide you with goods and services fit for the purpose for which they were bought and as described. If you have any doubts about your statutory rights, please contact your local Trading Standards Department or Citizen's Advice Bureau.

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